Market studies for defining the relevant markets

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In order to be able to apply the criteria for the identification of relevant specific retail markets in the electronic communications sector, main objectives of these market studies were the following:

1. analysis of the user behaviour for mobile and fixed telephony services and the impact of the use of mobile telephony services on the use of fixed telephony (both in the case of business users and in the case of residential users).

2. analysis of the user behaviour for Internet services (both in the case of business users and in the case of residential users).

For the purposes of these studies, the user categories were defined as follows:

– residential users of telephony services – households endowed with a fixed-line telephone set, or using mobile telephony services which are not even partially paid by a legal person..

– business users of telephony services – companies using at least one telephony service

– residential Internet users – natural persons in the urban area, aged 15 – 50, using the Internet at least once a week

– business Internet users – companies using Internet services.

Study on the use of fixed telephony services and the impact of the use of mobile telephony services on the use of fixed telephony – residential users (a quantitative study)

Study on the use of fixed telephony services and the impact of the use of mobile telephony services on the use of fixed telephony – business users (a quantitative study)

Study on the use of the Internet – residential users (a quantitative study)

Study on the use of the Internet – business users (a quantitative study)