According to Law no.304/2003 for universal service and the users’ rights regarding the electronic communications networks and services, any user of electronic communications services has certain rights in relationship with his provider of telephone services. An agreement with a service provider must specify at least: You have the right to be informed, 30 days before the enactment date, on any amendment operated by the provider regarding the agreement conditions (services, tariffs, charging formula). Should you not agree on the respective amendments, you may terminate the contract without paying any damages. You have the right to receive clear, detailed and updated information regarding the service provision conditions. If you consider these rights to have been infringed, you may address ANRC. Your disputes with the service providers may be now settled outside the court, since ANRC offers you an impartial, transparent and cost-free mediation procedure. 
the providers’ identification data;
provided services, quality level ensured, tariffs and charging formula;
manner of obtaining updated information regarding tariffs;
connection term; maintenance and repair services ensured;
agreement term;
agreement termination and renewal conditions;
conditions for service suspension; damages you are entitled to in case of breaching the agreement terms;
initiation of the dispute settlement procedure.
