After the provider’s presening of an offer for telephony, internet or television services and the user’s accepting it during a telephone conversation, the user still has two important steps to take before a contract for electronic communications services is deemed concluded. First, the user must receive the offer presented and agreed upon during the telephone conversation from the provider, on a durable medium (letter by mail, e-mail or fax, etc.), then – the most important aspect – he/she must sign the offer or to confirm his/her agreement in writing on a durable medium. This is the date starting from which the contract is deemed concluded. Moreover, the user has the right to withdraw from a distance contract within 14 days from the date of the written agreement or from the date of receiving the products, without specifying a reason therefor.
- the provider must send them the offer as agreed over the telephone and a set of basic details on the services they are to purchase, in writing, on a durable medium, before such contracts are deemed concluded;
- a distance contract enters into force only after the users have expressed their written consent regarding the respective offer, on a durable medium;
- a user has the right to withdraw from the contract, without specifying a reason, within 14 days from the date of giving his/her written consent or from the date of receiving the products.
- the main characteristics of the offered services/equipment;
- the tariffs and how these are calculated, the included benefits, options and extra-options;
- the minimum contract period;
- the withdrawal right and the procedures for exercising this right;
- the method of payment and of equipment delivery, as well as date by which the provider is to deliver the equipment.
