The National Authority for Management and Regulation in Communications (ANCOM) and the National Authority for Consumer Protection (ANPC) have signed a collaboration protocol for protecting the interests of the users of electronic communications and of postal services in Romania.
The collaboration protocol concluded between the two authorities aims to better protect the users’ rights and interests and inform and educate them on issues related to electronic communications and postal services. The institutional procedures will be enhanced to the users’ benefit, by virtue of a common action plan based on which ANCOM and ANPC will provide mutual assistance in certain areas.
”Such an agreement between ANPC and ANCOM, two bodies with complementary attributions, was necessary in order to better satisfy the needs of the communications users. The users often send us petitions and complaints which ANCOM is not empowered to handle and we have to redirect them to ANPC. The Authority for Consumer Protection, on the other hand, has the legal instruments, but misses communications specialists. The protocol signed today will enable our institutions to cooperate for improving the protection of the users’ interests and for solving their problems more efficiently”, declared the ANCOM President, Mr. Catalin Marinescu.
”We believe that, by signing this protocol, the two institutions will contribute to ensuring the framework for strengthening the protection of the users’ interests and the fair competition between the providers”, declared the ANPC President, Mr. Constantin Cerbulescu.
The two authorities will collaborate in areas directly related to user protection, such as: solving the end-users’ petitions, surveying and inspecting the providers’ activity in cases where they do not observe the users’ rights or interests, breach the contract clauses or the provisions regarding the accurate user information, verifying the framework-agreements concluded between users and providers, and consultations on the draft normative acts concerning the users’ rights.