ANCOM draws the attention of communications users travelling by plane or on sea vessels regarding the risks of connecting to non-terrestrial networks via satellite, which fall outside the roaming regulations. These services usually imply extra-costs.
Non-terrestrial networks are outside the scope of EU roaming charges
Despite a user being in the European Economic Area, Roam like at home EU rules do not apply when connecting to non-terrestrial mobile networks via satellite. Usually, when the user is on a ship sailing in open water or when traveling by plane, there is also a risk of accidentally connecting to a non-terrestrial network. These networks are not regulated and can generate bill shock, even when used for short periods.
If their terminal remains connected to a terrestrial mobile network (e.g. on rivers, lakes or along the coast), users still benefit from Roam like at home.
Remember!
- Non-terrestrial networks (via satellite, on board planes or ships) are not covered by the Roam like at home charging system.
- These services trigger additional costs and are activable without user intervention, if the phone is set to automatically connect to available networks. The user should always check the network to which the phone is connected and take preventive measures to avoid involuntary roaming.
- The provider must send a warning SMS with details about the tariffs, when the user connects to such a network.
- Upon reaching the financial thresholds of €50 (excluding VAT) and €100 (excluding VAT) for data services used in roaming, even by connecting to a non-terrestrial mobile network via satellite, a provider must notify the respective user and ask for their consent to continue providing the services.
How can a user protect themselves?
- Activate airplane mode during flight or at sea;
- Turn off data roaming in the phone's settings;
- Disable satellite roaming if the provider offers this option;
- Pay close attention to the warning messages received from the operator.
Complaint-related information
Users who have a complaint regarding the roaming service should first contact the provider. If the provider has not solved the reported problem, users can contact ANCOM, following the steps described here.