04 January 2024
The Internet access providers will have the obligation to include in the contracts the following technical quality parameters:
- data transfer speed – the contracts will specify the nominal/maximum data transfer speed and the guaranteed minimum data transfer speed. If the provider does not ensure a guaranteed minimum speed, then the respective provider will explicitly mention this in the contract and in the general conditions. Most Internet access services are best effort-type, their quality depending, to a large extent, on the way the providers plan their networks.
- transfer delay, if the provider ensures a guaranteed value;
- transfer delay variation, if the provider ensures a guaranteed value;
- packet loss rate, if the provider ensures a guaranteed value.
ANCOM created an interactive application – Netograf.ro – to enable the users to measure themselves the technical quality indicators of their provider. ANCOM will prepare and publish, on a quarterly basis, statistical data on these quality indicators so as to offer the users an overview on the quality of the service offered by the Internet access providers.
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